At Herbetto Pharma, we strive to provide efficient and reliable shipping for all of our customers. This policy outlines the shipping process and delivery timelines for your orders.
1. Shipping Locations
- We currently offer shipping across India.
- For international shipping inquiries, please contact us at info@herbettopharma.com.
2. Processing Time
- Orders are processed and dispatched within 1-2 business days of receiving your order.
- Orders placed on weekends or public holidays will be processed on the next available business day.
3. Shipping Methods
- We use trusted delivery partners to ensure your order reaches you safely and on time. These include:
- India Post
- Blue Dart
- Delhivery
- Xpressbees
- Other reliable courier services.
4. Shipping Charges
- Shipping charges are calculated at checkout based on the weight of your order, delivery address, and the shipping method chosen.
- Free shipping may be available on orders over a certain amount or during special promotions. Any such offers will be clearly displayed during checkout.
5. Delivery Times
- Delivery times may vary depending on your location. Typically, you can expect your order to arrive within:
- Metro cities: 3-5 business days
- Non-metro cities and rural areas: 5-7 business days
- Please note that delivery times may be longer during festive seasons or in the case of unforeseen events like weather disturbances or strikes.
6. Order Tracking
- Once your order has been dispatched, you will receive an email or SMS with your tracking number and a link to track your order.
- You can also track your order directly on our website using your order number.
7. Shipping Restrictions
- We cannot deliver to P.O. Boxes or restricted areas.
- Some remote or difficult-to-reach locations may experience longer delivery times.
8. Missing or Delayed Deliveries
- While we do our best to ensure timely delivery, we are not responsible for delays caused by the courier services or external factors beyond our control.
- If your order is delayed or seems to be missing, please contact us at info@herbettopharma.com or +91 9557655155, and we will assist in locating it.
9. Delivery Issues
- In case of any delivery issues (such as wrong address, failed delivery attempts), the customer is responsible for providing the correct information at the time of purchase.
- If you encounter any issues with delivery, please reach out to our customer support at info@herbettopharma.com, and we will work to resolve the matter promptly.
10. Signature Requirement
- For certain orders, a signature may be required upon delivery. Please ensure someone is available to sign for the package.
